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This policy explains how users can report violations, how Fruzo reviews and moderates content and behavior, what enforcement actions we may take, and how users may appeal decisions.
It applies to all activity on Fruzo, including profiles, messages, livestreams, and random video-matching features.
Users in the European Union receive additional procedural rights under the EU Digital Services Act (DSA), outlined in section 9.
Reporting Violations
Fruzo provides multiple tools for reporting content or behavior that violates our Community Guidelines, including:
Sexual content, nudity, or sexual misconduct
Prostitution, escorting, commercial sex, or transactional behavior
Requests for money, gifts, or compensation
Ads or links promoting escorting/prostitution platforms
Harassment, bullying, hate speech, or abusive behavior
Minors (under 18) on the platform
Violence, threats, or dangerous acts
Self-harm or suicide concerns
Scams, fraud, impersonation, or fake profiles
Illegal or harmful activities
Privacy violations (recording, sharing personal info, blackmail)
How to Report
Users may report through:
The Report button in video chat
The Report Profile option
The Report Message option
The Contact Us report form
Reports can be submitted at any time and are reviewed as quickly as possible.
Moderation Process
Fruzo uses a combination of human review, trained moderators, and automated safety systems to enforce its rules.
What Moderators Consider
When reviewing reports, Fruzo evaluates:
The severity of the behavior
Potential or actual harm to users
Whether minors are involved
User intent, context, and history of violations
Evidence provided (screenshots, logs, behavior data)
Whether automated systems detected prohibited conduct
Automated Detection Tools
Fruzo may use automated systems to detect:
Nudity and sexual acts in video or images
Violence or dangerous behavior
Minors appearing on camera
Spam, bots, or mass-created accounts
Prostitution, escorting, and sexual solicitation keywords
Links to adult or escort services
Fraud or scam patterns
Automated findings that require judgment are always subject to human review before enforcement.
Violations Involving Commercial Sex & Transactional Behavior
Fruzo takes commercial sexual activity extremely seriously. Moderators will remove or restrict users involved in:
Prostitution, escorting, or sexual services
“Sugar dating,” allowances, or compensated relationships
Offers or requests for money, gifts, or items of value
Sexual conduct tied to payment or compensation
Attempts to arrange paid sexual meetups
Links, ads, or references to escorting/sex-service websites
Recruiting others into adult commercial behavior
These violations result in immediate enforcement, up to and including permanent removal and device banning.
Enforcement Actions
Depending on the severity and frequency of a violation, Fruzo may apply:
Corrective Actions
Removal of violating content
Warning notifications
Educational notices
Temporary feature restrictions (e.g., messaging or video chat)
Restrictive Actions
Temporary account suspension
Permanent account removal
Device-level blocking
Phone number restrictions
IP or region-based restrictions
Removal from random matching visibility
Immediate Safety Actions
The following result in immediate removal without prior warning:
Sexual behavior in random matching
Minors on camera or suspected underage users
Prostitution, escorting, or solicitation
Threats of violence or self-harm
Coercion, blackmail, or extortion
Human trafficking indicators
Serious illegal activity
Fruzo may increase enforcement measures based on user history and risk level.
False or Abusive Reports
Submitting false reports or abusing the reporting system is prohibited. Users who repeatedly misuse reporting tools may face warnings or restrictions.
User Appeals
Users have the right to appeal moderation decisions made by Fruzo, as well as decisions not to act on reports of illegal content. Appeal rights apply globally, with additional procedural rights for users located in the European Union as required by the DSA.
Appealable Decisions
Users may appeal the following:
Content removals
Warning or educational notices
Feature restrictions (e.g., messaging, livestreaming, video chat)
Temporary account suspensions
Permanent account removals
Device- or phone number–level bans
Decisions made in response to reports of illegal content
Decisions where Fruzo determines no action will be taken on a user’s illegal content report
Users in the European Union have extended rights under the DSA, described in section 9.
Appeal Filing Timeframes
Users may appeal any moderation decision—including decisions not to act on an illegal content report—within 6 months of receiving notice of the decision.
While the full six-month window remains available, Fruzo strongly recommends filing appeals within 30 days so our team can review the matter promptly and while any relevant content or data is still retained. Appeals filed later in the window may face limitations if evidence is no longer available due to standard retention periods.
After the six-month period has expired, appeal rights for that specific moderation action end, and Fruzo will no longer be able to reconsider or reverse the decision
How to Submit an Appeal
If Fruzo takes action on your account or content, you will receive a moderation notice either in the app or on the website, which—when available—will include a direct option to submit an appeal.
If you filed a report and Fruzo determined that no action was necessary, you may also receive an in-app or on-site notice with instructions on how to appeal that determination.
If the notification does not provide an appeal option or you cannot access it, you may request an appeal by contacting Fruzo through the Contact Us feature on the website or within the app. To help us locate the relevant decision, please include any reference numbers, dates, or details contained in the original moderation notice.
Information Users Should Include in an Appeal
Appeals should be clear, factual, and complete. Users should include:
The specific moderation action being appealed
The date the action occurred (if known)
Any related report numbers, ticket numbers, or reference codes
A detailed explanation of why the user believes the decision was incorrect, mistaken, or unjust
Any relevant context (e.g., misunderstanding, false report, mistaken identity)
Any additional evidence, if applicable (e.g., screenshots that show no violation occurred)
Incomplete appeals may result in delays.
Appeals Review Process
Appeals are reviewed by a moderator or specialist who was not involved in the original decision. Fruzo considers all relevant evidence, context, and user history. Fruzo may contact the user to request further information or clarification. Appeals involving serious safety, underage concerns, or illegal activity may require additional review time due to their complexity. Fruzo aims to provide a clear resolution as promptly as possible.
Appeal Outcomes
After reviewing an appeal, Fruzo may reverse the decision, modify it, or uphold it.
If the decision is reversed, any associated restrictions may be lifted and, where possible, removed content may be restored or re-uploaded by the user if it is no longer retained.
If the decision is modified, Fruzo may adjust the length or severity of the restriction, such as shortening a suspension, replacing a warning, or modifying a feature block.
If the decision is upheld, the content or account restrictions will remain in place.
The outcome of each appeal is final for that specific incident, although Fruzo may reconsider if the user later provides new, relevant evidence.
Emergency Situations
In situations involving imminent self-harm, imminent harm to others, child safety concerns, human trafficking or coercion, or credible threats of violence, users should immediately contact local emergency services.
Fruzo is not an emergency service provider; however, Fruzo may escalate matters to law enforcement or relevant authorities when required by law or when necessary to protect individual or public safety.
Privacy of Moderation Data
To protect users and the integrity of Fruzo’s safety processes, Fruzo may preserve information related to moderation decisions, reports, and investigations. Certain moderation details may be withheld to prevent users from evading enforcement, retaliating against reporters, or exploiting internal safety tools.
Fruzo processes and retains moderation-related data only as necessary to enforce our policies, comply with legal obligations, and maintain the safety and integrity of the platform, in accordance with our Privacy Policy.
Additional Rights for EU Users (DSA Compliance)
Users located in the European Union are entitled to additional procedural guarantees under the DSA.
Statement of Reasons
EU users will receive a detailed notice of moderation (“statement of reasons”) including:
The specific rule violated
How the violation was detected
Whether automated systems were used
Whether human review occurred
The impact of the enforcement action
Instructions on how to appeal
Information about applicable out-of-court dispute settlement bodies (when available)
Enhanced Appeal Rights
Users located in the European Union have additional redress options under the Digital Services Act (DSA).
In addition to Fruzo’s internal appeal process, EU users may challenge a decision to remove content or restrict an account by submitting a complaint to an EU-certified out-of-court dispute settlement body, which can independently review the decision. Although their rulings are not binding on Fruzo, the platform will give them due consideration.
A list of certified dispute bodies is available from the European Commission’s website here.
EU users may also report suspected DSA violations to their country’s Digital Services Coordinator, and these options do not limit the right to pursue remedies before competent courts. Fruzo recommends first submitting an internal appeal, including clear details explaining why the moderation decision is believed to be incorrect, before using external redress mechanisms.
Transparency About Automated Moderation
EU Users must be informed if a moderation decision was:
Fully automated
Partially automated
Based on AI or machine-learning systems
Moderation involving context or judgment always includes human review.
Trusted Flaggers
Reports from EU-designated trusted flaggers receive priority handling and expedited review.
Non-Personalized Options
If Fruzo provides personalized systems that influence visibility or matching, EU users must have access to at least one non-personalized experience. If Fruzo’s matching is already 100% random, Fruzo will disclose this clearly to EU users.
Protection Against Arbitrary Enforcement
Moderation for EU users must be:
Non-discriminatory
Consistent
Transparent
Based on published policies
Legal Cooperation
Fruzo may cooperate with law enforcement, regulatory bodies, or other competent authorities when we receive a valid and lawful request related to illegal content or unlawful behavior on the platform. This may include responding to orders involving child safety concerns, fraud, human trafficking or exploitation, serious criminal investigations, or other matters where disclosure is required by applicable law.
Any information shared in response to such requests is limited to what is legally mandated and appropriate in the circumstances, and Fruzo evaluates each request to verify that it is lawful, properly scoped, and issued by an authorized agency. Fruzo does not actively monitor user activity for law enforcement purposes, nor do we act as an investigative authority; however, where legally required or when necessary to protect individual or public safety, Fruzo may preserve and disclose relevant information in accordance with our Privacy Policy and applicable data protection laws. Fruzo will promptly review and, where appropriate, escalate reports involving suspected human trafficking, exploitation, or other serious criminal conduct to the relevant authorities.
Updates to This Policy
Fruzo may update this Policy as needed to reflect new features, safety requirements, or legal obligations. Significant updates will be communicated clearly in-app or via the website.
