Terms of Service

Introduction

These terms of service are entered into between you and Lincoln Processing LLC (“we,” “our,” or “us”).

The following terms, together with any documents they incorporate by reference, govern your access to and use of Fruzo, which includes both our website located at www.fruzo.com and our mobile application (collectively, “Fruzo”), including any content, functionality, and services offered on or through Fruzo, whether as a guest or a registered user.

The following documents are incorporated into and part of these terms of service:

• Community Guidelines

• Safety Tips & User Guide

• Colorado Safety Policy

• Offline Meeting Safety Tips

• Reporting, Moderation, and Appeals Policy

• DMCA Policy

• Human & Sex Trafficking Prevention Policy

• Age Restriction & Legal Compliance Statement

• Law Enforcement Request Policy

• Privacy Policy

• California Privacy Policy

• Cookie Use Policy

Please read these terms of service and the above policies carefully before using Fruzo.

By accessing or using Fruzo—whether through our website or mobile app—or by clicking to accept or agree to these terms of service when this option is made available to you (including during app installation or registration), you accept and agree to be bound and abide by these terms of service.

If you do not want to agree to these terms of service, you must not access or use Fruzo.

Age Restrictions

Fruzo is intended solely for use by legal adults. Individuals under the age of 18, or under the age of majority in jurisdictions where the age of majority is higher than 18, are prohibited from accessing, viewing, downloading, possessing, or otherwise using Fruzo—whether via our website or mobile app—either directly or indirectly.

By accepting these terms of service, creating a user account, and providing your date of birth during registration (including in the mobile app), you state that the following facts are accurate:

• You are at least 18 years old, or the age of majority in your jurisdiction if it is higher than 18;

• You have the legal capacity to enter into and comply with the terms of these terms of service;

• You are not located in, or a resident of, any country subject to a US government embargo, or designated by the US government as a “terrorist supporting” country; and

• You are not listed on any US government list of prohibited or restricted parties.

Safety; User Interactions; No Background or Identity Verification

You acknowledge that you are solely responsible for your use of Fruzo and for all interactions with other users—whether those interactions occur on or off the Fruzo platform, and whether via our website or mobile app.

We do not control the actions, statements, or conduct of users, and are not making any statements regarding the conduct, identity, intentions, legitimacy, or truthfulness of any user.

We do not currently conduct criminal background checks, sex offender registry screenings, or other background screenings of users. But we reserve the right to conduct any such screenings at any time using publicly available records or other lawful means.

We do not investigate or verify the backgrounds of users, including but not limited to the accuracy of information provided at the time of account registration, such as a user’s stated date of birth.

We do not verify any user information regarding identity. We are not making any statements regarding any content you may access through Fruzo.

For more information, please see our SSafety Tips & User Guide and, if you live in Colorado, please see our Colorado Safety Policy.

Changes to the Terms of Service

We may revise and update these terms of service on one or more occasions.

All changes are effective immediately when we post them on Fruzo and apply to all access to and use of Fruzo thereafter, except that any changes to Resolving Disputes will not apply to any disputes for which the parties have actual notice on or before the date the change is posted on Fruzo.

Your continued use of Fruzo—including through the website or mobile app—after the posting of revised terms of service means that you accept and agree to the changes.

You should check this page regularly so you are aware of any changes, as they are binding on you.

For mobile app users, updated terms may also be made available through the app or via the app store listing.

Communications

We may communicate with you through electronic means, including but not limited to email, messages to your Fruzo account, in-app messages, or push notifications. These communications might include, but are not limited to:

• Updates or changes to these terms of service.

• Notices regarding your account, including security issues, suspensions, or terminations.

• Information about new features, services, or promotions.

• Responses to customer support inquiries.

Email Notifications

You must provide and maintain a valid email address associated with your Fruzo account. You acknowledge that any notices sent to the email address on file will be deemed received by you.

Account and App Notifications

Certain important notifications may also be sent directly to your Fruzo account, via in-app messaging, or as push notifications (if enabled). You must regularly check your account or the app for those notifications.

Opt-Out and Unsubscribing

You may opt out of non-essential communications, including marketing emails, by following the unsubscribe instructions included in those communications. However, you cannot opt out of essential communications related to your account or legal notices.

Changes to Contact Information

It is your responsibility to keep your contact information, including your email address, current and accurate. We are not responsible for any missed notifications due to outdated or incorrect contact information.

Accessing Fruzo and Account Security

We may withdraw, restrict, or amend access to the Fruzo platform—including our website and mobile app—and any services or materials we provide on them without notice. We are not liable if any part of Fruzo is unavailable at any time or for any period. Availability may also be subject to the policies and decisions of the Apple App Store or Google Play.

You are responsible for both:

• Making all arrangements necessary for you to have access to Fruzo, whether via a web browser or mobile app.

• Ensuring that all persons who access Fruzo through your internet connection or device are aware of these terms of service and comply with them.

To use Fruzo, you must create an account and provide certain information. You state that all registration information you provide is accurate and up to date.

Depending on your location and the platform used, you may also be required to verify your age and identity before accessing Fruzo. This may involve entering your date of birth or using a third-party age verification provider.

All information you provide to us—whether through the website, the mobile app, or any interactive features—is governed by our Privacy Policy, and you consent to all actions we take regarding your information consistent with that policy.

If you choose or are provided with a username, password, or other account credentials, you must treat that information as confidential and must not disclose it to anyone else. Your account is personal to you, and you must not allow others to access Fruzo using your credentials.

You must notify us immediately of any unauthorized use of your account or security breach. If accessing Fruzo from a shared or public device—especially on a mobile platform—you should use caution and ensure you log out when appropriate to protect your information.

We may disable or suspend your account credentials at our discretion, including if we believe you have violated these terms of service (including our Community Guidelines) or engaged in fraudulent or illegal activities.

You may delete your Fruzo account at any time. To delete your account, access the Settings menu from your profile and select “Delete my account” at the bottom. Account deletion is permanent and will remove your profile and User Content from Fruzo in accordance with our Privacy Policy.

Intellectual Property Rights

Fruzo and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement of it) are owned by us, our licensors, or other providers of that material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These rights apply whether the content is accessed via our website or through our mobile app, and whether streamed, viewed, temporarily cached, or downloaded to your device as part of your authorized use of the service.

You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on Fruzo, except as follows:

• Your computer or mobile device may temporarily store copies of materials in memory incidental to your accessing and viewing them via the website or mobile app.

• You may store files automatically cached by your browser or mobile app for display enhancement purposes.

• You may print or download one copy of a reasonable number of pages of the Fruzo platform for your own personal, non-commercial use and not for further reproduction, publication, or distribution.

• If we provide desktop, mobile, or other applications for download (including through the Apple App Store or Google Play), you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use, on condition that you agree to be bound by our end user license agreement (EULA) or any other applicable terms presented at the time of download.

You must not:

• Modify copies of any materials from Fruzo.

• Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.

• Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from Fruzo.

If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of Fruzo in breach of these terms of service, your right to use Fruzo—whether through the website, mobile app, or any other platform—will terminate immediately.

You must, at our option, return or destroy any copies of the materials you have made. No ownership or other interest in Fruzo or any content on Fruzo is transferred to you by reason of your access or use, and we reserve all rights not expressly granted.

Any use of Fruzo not expressly permitted by these terms of service is a breach of these terms of service and may violate copyright, trademark, or other applicable laws.

Trademarks

The Lincoln Processing LLC name, the term FRUZO, the Lincoln Processing LLC logo, the Fruzo logo, and all related names, logos, product and service names, designs, images, and slogans are trademarks of Lincoln Processing LLC or its affiliates or licensors.

You must not use those marks without our prior written permission. Other names, logos, product and service names, designs, images, and slogans mentioned, or which appear on Fruzo are the trademarks of their respective owners.

Use of any such property, except as expressly authorized, will constitute an infringement or violation of the rights of the property owner and may be a violation of federal or other laws and could subject the infringer to legal action.

Prohibited Uses

You may use Fruzo only for lawful purposes and in accordance with these terms of service (including our Community Guidelines). You must not use Fruzo:

• In any way that violates any federal, state, local, or international law or regulation.

• To exploit, harm, or attempt to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise.

• To send, knowingly receive, upload, download, use, or reuse any material that does not comply with our Community Guidelines.

• To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation.

• To impersonate or try to impersonate us, any of our employees, another user, or any other person or entity (including, without limitation, by using email addresses or usernames associated with any of the foregoing).

• To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of Fruzo, or that, as determined by us, may harm us or users of Fruzo, or expose them to liability.

• To coordinate or facilitate person-to-person payments or transfers of funds between users, including by sharing payment links or wallet addresses, except where we expressly enable a feature and authorize such use in these terms of service.

Additionally, you must not:

• Use Fruzo’s messaging or profile features to request or share payment links, wallet addresses, or other payment details for the purpose of arranging compensated dates, sexual services, or any other commercial sexual interaction.

• Use Fruzo in any manner that could disable, overburden, damage, or impair Fruzo or interfere with any other person’s use of Fruzo, including their ability to engage in real-time activities through Fruzo.

• Conduct, facilitate, authorize, or permit any text or data mining or web scraping regarding Fruzo or any services provided through, or concerning, Fruzo for any purpose, including the development, training, fine-tuning, or validation of AI systems or models. This includes using (or permitting, authorizing, or attempting the use of) (1) any “robot,” “bot,” “spider,” “scraper,” or other automated device, program, tool, algorithm, code, process, or methodology to access, obtain, copy, monitor, or republish any portion of Fruzo or any data, content, information, or services accessed through Fruzo, or (2) any automated analytical technique aimed at analyzing text and data in digital form to generate information or develop, train, fine-tune, or validate AI systems or models that includes but is not limited to patterns, trends, and correlations.

• Use Fruzo or any data published by, contained in, or accessible through, Fruzo or any services provided through, or concerning, Fruzo for the purposes of developing, training, fine-tuning, or validating any AI system or model or for any other purposes set out in our Community Guidelines.

• Use any manual process to monitor or copy any of the material on Fruzo, or for any other purpose not authorized in these terms of service, without our prior written consent.

• Use any device, software, or routine that interferes with Fruzo’s proper working.

• Introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.

• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of Fruzo, the server on which Fruzo is stored, or any server, computer, or database connected to Fruzo.

• Attack Fruzo by a denial-of-service attack or a distributed denial-of-service attack.

• Otherwise try to interfere with Fruzo’s proper working.

Commercial Sex, Prostitution, and Escorting

You must not use Fruzo in any way to promote, arrange, or engage in commercial sex or compensated sexual interaction. Without limiting the generality of the foregoing, you must not:

• Offer, request, negotiate, or imply the exchange of sexual services for money, Tokens, gifts, goods, accommodation, “allowances,” or any other form of compensation or thing of value;

• Use Fruzo to arrange “sugar dating,” transactional dating, “paid dates,” escorting, or any similar compensated companionship;

• Directly or indirectly advertise, promote, or solicit users to visit or contact escort agencies, prostitution services, “companionship” sites, adult service directories, or similar services, including by posting links, QR codes, usernames, handles, or contact details for those services; or

• Use Fruzo messages, profiles, virtual gifts, or any other feature to facilitate or coordinate the exchange of money, gifts, or other compensation in connection with sexual or romantic activity, whether the exchange itself occurs on or off Fruzo.

Any attempt to use Fruzo for prostitution, escorting, or commercial sex activity is strictly prohibited and may result in immediate account termination and, where appropriate, reporting to law enforcement or other competent authorities. For more information, please see our Human & Sex Trafficking Prevention Policy.

User Content

Fruzo may contain video chat, livestreaming, direct messaging, profiles, and other interactive features (collectively, the “Interactive Services”) that allow users to share, submit, publish, display, or transmit content or materials (“User Content”) to other users or individuals on or through Fruzo, including through the mobile app.

All User Content must comply with the content standards set out in our Community Guidelines.

Any User Content you post to Fruzo will be considered nonconfidential and nonproprietary. By providing any User Content on Fruzo, you hereby grant us and our affiliates and service providers, and each of their and our respective licensees, successors, and assigns a license to use, reproduce, modify, perform, display, distribute, and otherwise disclose to nonparties any such material according to your account settings.

You state that the following facts are accurate:

• You own or control all rights in the User Content and have the right to grant the license granted above to us and our affiliates and service providers, and each of their and our respective licensees, successors, and assigns.

• All your User Content does and will comply with these terms of service and our Community Guidelines.

• You understand you are responsible for any User Content you submit or contribute, and you, not us, have full responsibility for that User Content, including its legality, reliability, accuracy, and appropriateness.

We are not responsible or liable to any nonparty for the content or accuracy of any User Content you or any other user of Fruzo.

Monitoring and Enforcement; Suspension and Termination

We are committed to maintaining a positive and respectful community and do not tolerate inappropriate User Content or misconduct. We employ AI systems and models to assist in the moderation and review of User Content. This includes automated tools designed to detect and remove User Content that might violate our Community Guidelines or applicable laws.

However, while these AI tools enhance our ability to manage User Content efficiently, they are not infallible and might result in errors, including false positives or negatives. To address these limitations, content moderation will also involve human review to ensure that decisions align with our policies and legal obligations.

We encourage users to report any User Content they believe is inappropriate or violates our policies in accordance with our Reporting, Moderation, and Appeals Policy.

We will investigate all reported User Content and may take appropriate action, which could include removing User Content, suspending or deleting accounts, or other corrective measures. Despite our efforts to ensure accurate content moderation, we are not liable for any errors or omissions in the moderation process.

Users acknowledge and accept that some inappropriate User Content might not be detected immediately, and we rely on community reports and ongoing improvements to our AI systems and models to address these issues.

Screenshot and Sample Capture for Moderation

In connection with the Interactive Services, we may capture and temporarily store limited screenshots or short video or audio samples from random chat sessions solely for moderation, fraud prevention, safety, and system-improvement purposes, including to detect violations of these terms of service or our Community Guidelines and to improve the accuracy of our automated moderation systems. These captures are handled in accordance with our Privacy Policy, are retained only for as long as necessary for those purposes or as required by law, and are not used for advertising, user profiling, or unrelated AI training.

We may take one or more of the following actions in connection with our monitoring of Fruzo:

• Remove or refuse to post any User Content for any reason.

• Take any action regarding any User Content that we consider necessary or appropriate, including if we believe that the User Content violates these terms of service, including our Community Guidelines, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of users of Fruzo or the public, or could create liability for us.

• Take appropriate legal action, including, without limitation, referral to law enforcement or regulatory authority, or notifying the harmed party of any illegal or unauthorized use of Fruzo.

Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through Fruzo.

Terminate or suspend your access to all or part of Fruzo for any reason, including, without limitation, any violation of these terms of service, including our Community Guidelines.

We make reasonable efforts to monitor activity on Fruzo using a combination of automated tools and human review, but we do not review all User Content or communications and cannot guarantee the prompt detection or removal of inappropriate material. We are not liable for any action or inaction regarding User Content or user activity, except as required by applicable law.

You may dispute an account termination or User Content deactivation decision in accordance with our Reporting, Moderation, and Appeals Policy. If you do not dispute our decision within six months after we notify you of our decision, you waive your right to dispute that decision.

In certain jurisdictions, you may be entitled to bring a claim against us for breach of contract where we remove or restrict access to your User Content or the Fruzo platform in breach of these terms of service.

On termination of your account, we may deal with your User Content in any appropriate manner in accordance with our Privacy Policy, including by deleting it. You will no longer be able to access your User Content, and there is no technical facility on Fruzo that allows you to retrieve your User Content after your account has been terminated (or deleted).

Copyright Infringement

If you believe that any User Content infringes your copyright, please see our DMCA Policy for instructions on sending us a notice of copyright infringement. Our policy is to terminate repeat infringers’ user accounts.

No Reliance

The content on Fruzo is provided for general information purposes only and is not intended to constitute advice on which you should rely. You should obtain professional or specialist advice before taking or refraining from any action based on any content on Fruzo.

Although we make reasonable efforts to update information on Fruzo, we make no representations, warranties, or guarantees, whether express or implied, that any content on Fruzo is accurate, complete, or up to date.

Your use of Fruzo is at your own risk, and neither Lincoln Processing LLC nor its parent, subsidiaries, affiliates, nor any of their respective directors, officers, employees, agents, service providers, contractors, licensors, licensees, suppliers, or successors have any responsibility or liability for your use of Fruzo.

Fruzo includes content provided by nonparties, including other users and third-party licensors. All statements or opinions expressed in such content, other than content provided directly by Lincoln Processing LLC, are solely the responsibility of the person or entity providing that content. Such materials do not necessarily reflect the views of Lincoln Processing LLC.

Neither Lincoln Processing LLC nor its parent, subsidiaries, affiliates, nor any of their respective directors, officers, employees, agents, service providers, contractors, licensors, licensees, suppliers, or successors have any responsibility or liability to you or any nonparty for the content or accuracy of any such materials.

Privacy

By submitting your personal information and using Fruzo, you consent to the collection, use, reproduction, hosting, transmission, and disclosure of any such personal data or User Content submissions in compliance with our Privacy Policy, as necessary for your use of Fruzo and our provision of services.

By using Fruzo, you consent to our use of cookies and similar technologies (such as mobile identifiers) that allow servers or third-party tools to recall prior requests, recognize devices, and analyze usage patterns. On web browsers, you can configure settings to notify you before receiving a cookie or to disable cookies entirely. On mobile devices, you may manage tracking settings through your device settings. However, disabling these technologies may affect certain features or functionality of Fruzo.

For more information on our automated information collection practices, please refer to our Privacy Policy.

Subscriptions

Certain features of Fruzo may only be available to users who create an account and purchase a subscription (a “Subscription”). The applicable subscription fee (“Subscription Fee”) will be charged to your selected payment method, and we reserve the right to modify Subscription Fees at any time. We do not offer price protection or refunds in the event of price reductions or promotional offers.

By purchasing a Subscription, you authorize Lincoln Processing LLC (or its authorized payment processor or app store platform) to charge your payment method on a recurring basis for the applicable Subscription Fee.

If you cancel, you will continue to receive the benefits of your Subscription until the end of the current Subscription Term, after which your access to those features will expire. If you purchased your Subscription through a third-party app store (e.g., Apple App Store or Google Play), you must manage and cancel your Subscription through that platform. We do not have the ability to cancel or modify Subscriptions purchased through third-party platforms.

You are responsible for any applicable sales, use, VAT, or similar taxes associated with your purchase. If we are required to collect or remit those taxes, they will be charged at the time of each payment. If taxes are later determined to be due and were not previously collected, you remain responsible for those amounts.

If you believe you were incorrectly charged, you must notify us in writing at customersupport@fruzo.com within 30 days of the charge appearing on your billing statement. Include a detailed description of the disputed charge(s). If we confirm an error, we will apply a correction or issue a credit at our discretion. Failure to notify us within this timeframe waives any claim related to the disputed charge.

You authorize us to receive updated or replacement payment credentials (e.g., expiration dates or new card numbers) from your payment method provider and to continue charging the updated payment method.

Chargeback Policy

We investigate all chargeback requests thoroughly. You must not submit unfounded or bad-faith chargeback requests to your payment card provider.

If you initiate excessive or potentially fraudulent chargebacks, we may suspend or terminate your Subscription or restrict future purchases. If we determine that a chargeback was submitted fraudulently or in bad faith, we reserve the right to take any lawful action, including termination of your account and pursuing recovery of any resulting losses.

If you purchased your Subscription through the Apple App Store or Google Play, any disputes, chargebacks, or refund requests must be submitted directly through the applicable platform, as we do not have access to their billing systems and cannot resolve such issues.

Refund Policy

All purchases are final and nonrefundable, and no refunds or credits will be issued for partially used Subscription Terms, except as required by applicable law.

We may issue a refund in exceptional circumstances. If you believe those circumstances apply to your situation, you may request a refund by contacting us at customersupport@fruzo.com.

Any refund granted will be issued only to the original payment method used for the purchase. Refunds will not be issued in the form of cash, check, or free services. Refunds, if granted, will be processed within ten days of communication with the user.

Please note that the issuance of a refund in any individual case does not entitle you to a refund in the future, whether under similar or different circumstances, and does not create an obligation for us to issue future refunds.

If you purchased your Subscription through a mobile app store (such as Apple’s App Store or Google Play), refund requests must be submitted directly to the respective platform, as we do not control billing or refund decisions for those purchases.

This policy does not affect any statutory rights you may have under applicable law to receive a refund from Lincoln Processing LLC.

Cancellation Policy

If you purchased a Subscription through the Fruzo website, you may cancel your Subscription at any time through your account profile. To cancel, open your profile menu and select the “Details” option displayed with your Fruzo VIP membership. From there, you may choose “Cancel Fruzo VIP.” Your cancellation will take effect at the end of your current billing period, and you will retain access to Fruzo VIP until that time.

No refunds or credits will be issued for the unused portion of the Subscription Term, except where required by applicable law.

Please note that canceling your Subscription does not delete your Fruzo account. Because Fruzo may be used without a Subscription, your account will remain active unless you take steps to delete it. If you wish to fully remove your presence from Fruzo, you must delete your account. To delete your account, access the Settings menu from your profile and select “Delete my account.”

If you purchased your Subscription through a mobile app store (such as Apple’s App Store or Google Play), you must manage and cancel your Subscription directly through that platform’s subscription settings. We cannot modify or cancel in-app purchases made through third-party platforms.

Residents of certain jurisdictions may have specific rights to cancel this agreement or their Subscription and request a refund in accordance with local law. Lincoln Processing LLC will honor those rights as required.

Special Terms Regarding Your Right to Cancel in Certain U.S. States

For subscribers living in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, Wisconsin, and any other U.S. state with laws that may require notice of cancellation rights: You, the buyer, may cancel this agreement or your Subscription, and request a refund, without any penalty or obligation, at any time before midnight of the original contract seller’s third business day after the date of this contract, excluding Sundays and holidays.

To cancel this agreement or Subscription and request a refund, mail or deliver a signed and dated notice that states that you, the buyer, are canceling this agreement or Subscription, or words of similar effect.

This notice must be sent to the following address along with the email address or phone number used to create your Fruzo account:

Lincoln Processing LLC 30 N Gould St Ste 11594 Sheridan, WY 82801

If you die before the end of your Subscription Term, your estate will be entitled to a refund of that portion of any payment you had made for your Subscription that is allocable to the period after your death.

If you become disabled (such that you are unable to use the Subscription and the condition is verified in writing by a physician) before the end of your Subscription Term, you will be entitled to a refund of that portion of any payment you had made for your Subscription that is allocable to the period after your disability, by providing us notice at the same address as listed above.

Additional Rights for EEA, Swiss, and UK Consumers

If you reside in the European Economic Area (EEA), Switzerland, or the United Kingdom (UK) and are a consumer, you may have a statutory right to withdraw from certain online contracts within 14 days under applicable consumer protection laws.

Because Fruzo provides you with immediate access to digital content and services when you purchase a Subscription or Tokens, you expressly request and consent that we begin providing the Subscription and related digital services immediately after purchase and acknowledge that, once we have begun providing those services in full, you may lose your statutory right of withdrawal for that Subscription period or digital item under applicable law.

Nothing in these terms of service is intended to exclude or limit any mandatory consumer rights you may have under the laws of your country of residence, including rights relating to faulty or misdescribed digital content. Where such rights apply, we will honor them in accordance with applicable law.

Virtual Items, Tokens, and Gifts

Fruzo may offer an in-app virtual currency (“Tokens”) that can be purchased, earned, redeemed, or used within the services. Tokens have no monetary value, do not constitute currency or property, and may only be used to access or unlock designated features within Fruzo, including virtual gifts, premium interactions, or other in-app enhancements that we make available from time to time.

If you are an EEA, Swiss, or UK consumer, Tokens and virtual items may constitute “digital content” under applicable law, and nothing in these terms limits any mandatory rights or remedies you may have in relation to defective or misdescribed digital content.

Purchasing Tokens

You may purchase Tokens through the Fruzo website or through supported mobile app stores. The applicable purchase price, bundle amounts, and any taxes will be disclosed at the time of purchase. All Token purchases are final, nonrefundable, and non-transferable, except where refunds are required by applicable law or expressly permitted by our Refund Policy.

If you purchase Tokens through a third-party app store (such as Apple’s App Store or Google Play), all billing, payment processing, refund requests, and subscription management are handled solely by the applicable platform. We do not control those transactions and cannot issue refunds, adjust charges, or manage cancellations for in-app purchases made through those stores.

Use of Tokens

Tokens may be used only within the Fruzo services and solely for the purposes we make available, such as sending virtual gifts to other users, unlocking premium interactions, participating in promotional features, or accessing time-limited in-app experiences. Tokens cannot be redeemed for cash, used outside of the Services, or transferred between accounts. We may modify, add, or remove Token-based features at any time without liability, on condition that those changes do not deprive you of Tokens you have already purchased without offering an equivalent in-app use.

Virtual Gifts and Premium Interactions

Fruzo may offer virtual gifts, stickers, icons, animations, or other digital assets that can be sent to other users. Virtual gifts are for entertainment and social purposes only. When you send a virtual gift, the corresponding number of Tokens will be deducted from your account immediately. Virtual gifts do not entitle you to any rights, control, ownership interest, benefits, or obligations from the recipient, and you acknowledge that sending a gift does not create any expectation of return communication, special treatment, or offline engagement.

Virtual gifts, badges, and related digital items may be modified, discontinued, replaced, or re-valued at any time. You acknowledge that the availability, presentation, and functionality of virtual gifts may change without notice.

Earning Tokens

Fruzo may allow users to earn free Tokens through limited opportunities such as daily log-ins, completing in-app activities, participating in events, inviting friends, or other promotional mechanisms. These opportunities are offered at our discretion, may be modified or discontinued at any time, and may be subject to eligibility rules, caps, time limits, or verification requirements. Tokens earned through promotions have the same in-app functionality as purchased Tokens but have no cash value and cannot be redeemed or withdrawn.

Referral Rewards

Fruzo may provide referral programs that allow you to earn Tokens when users join the platform using your referral code and complete specified actions, such as creating an account, participating in chats, or purchasing premium features. Referral requirements, reward amounts, limits, and verification procedures will be disclosed within the services at the time of the promotion.

We may investigate referral activity to detect fraud, abuse, duplicate accounts, automated participation, or patterns inconsistent with genuine user behavior. We may withhold, reverse, or revoke referral rewards if we determine that the referral program was manipulated or used in violation of these terms of service. Referral rewards cannot be exchanged for cash and may only be used within Fruzo unless we expressly state otherwise.

Cash-Out Functionality (If Available)

Fruzo may, in the future, allow users to convert certain Tokens earned through approved features into a withdrawable balance. Cash-out functionality, eligibility criteria, minimum thresholds, verification requirements, payout methods, fees, and regional limitations will be disclosed within the services once available.

Not all Tokens are eligible for cash-out. Tokens purchased with money, Tokens received through virtual gifts, and Tokens provided through promotional activities may be excluded unless otherwise specified. We reserve the right to suspend, limit, modify, or discontinue cash-out functionality at any time, including for compliance, fraud prevention, security, tax reporting, or operational reasons.

Non-Transferability

Tokens, virtual gifts, referral codes, and any in-app rewards are personal to your account and must not be sold, exchanged, transferred, assigned, sublicensed, loaned, or traded between users, whether inside or outside the Services. Any purported transfer is void. We may terminate or restrict accounts engaged in Token trafficking or other unauthorized activity.

Account Closure and Token Balances

If your account is suspended or terminated for violating our terms of service, you will forfeit all Tokens, virtual items, virtual gifts, and rewards associated with your account. If you voluntarily close your account, you will not receive any refunds or compensation for unused Tokens or virtual gifts, unless required by applicable law. If you reside in a jurisdiction that requires refundability of unused prepaid digital goods, we will comply with those requirements.

Changes to Virtual Items and Token Features

We may modify or discontinue any Token bundles, virtual gifts, reward programs, or in-app earning mechanisms at any time. Where required by law, we will provide notice before making material changes. Continued use of Fruzo after that notice constitutes acceptance of the updated terms.

Linking to Fruzo

You may link to the Fruzo website provided that you do so in a fair and legal manner and do not damage our reputation or suggest any association, approval, or endorsement by Fruzo without our prior written consent. You must not frame Fruzo or display any part of Fruzo on any other website, nor may you link to Fruzo in any way that misleads users about the source of Fruzo or your relationship with us.

Any website on which you place a link to Fruzo must comply with our Community Guidelines and all applicable laws. We may withdraw linking permission at any time without notice. You must cooperate with us in causing any unauthorized framing or linking immediately to stop. We may withdraw linking permission without notice.

Links from Fruzo

Fruzo may contain links to websites or resources provided by nonparties. These links are provided for your convenience only. This includes links in advertisements, banner ads, and sponsored links. We have no control over, and accept no responsibility for, the content of any nonparty websites or resources. Your use of any linked websites is entirely at your own risk and subject to the terms and conditions of those websites.

Warranty Disclaimers

Limitation of Liability

Indemnification

You shall indemnify us, our affiliates, licensors, and service providers, and our and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these terms of service or your use of the Fruzo platform, including, but not limited to, your User Content, any use of the Fruzo platform’s content, services, and products other than as expressly authorized in these terms of service (including our Community Guidelines), or your use of any information obtained from us.

Resolving Disputes

Governing Law

Wyoming law governs all adversarial proceedings arising out of these terms of service or access or use of Fruzo.

Equitable Remedies

Each party acknowledges that (1) breach by either party of that party’s obligations under these terms of service has the potential to cause irreparable harm for which damages would be an inadequate remedy and (2) if any such breach occurs or is threatened and might cause irreparable harm, each party would want a court to grant the other party an injunction, a restraining order, or any other equitable remedy, in each case without posting a bond or other security and without proof of actual damages.

Arbitration and Class Action Waiver

Except for users residing in the EEA, Switzerland, or UK, you and we agree to the following mandatory arbitration and class action waiver provisions:

• Mandatory Arbitration. You and we shall resolve any claims arising out of or relating to these terms of service or your access or use of Fruzo (a “Dispute”) through final and binding arbitration.

• Informal Dispute Resolution. We would like to understand and try to address your concerns before formal legal action. Before either of us files a claim against the other, we both shall try to resolve the Dispute informally. You may do so by sending us notice to customersupport@fruzo.com. We will do so by sending you a notice to the email address associated with your account, if you have one. If we cannot resolve a Dispute within 60 days, either of us has the right to initiate arbitration. We also both agree to attend an individual settlement conference if either party requests one during this time. Any statute of limitations will be tolled during this informal resolution process.

• Arbitration Forum. If we are unable to resolve the Dispute, either of us may commence arbitration with National Arbitration and Mediation (“NAM”) under its Comprehensive Dispute Resolution Rules and Procedures and Supplemental Rules for Mass Arbitration Filings, as applicable (available at https://www.namadr.com/resources/rules-fees-forms/). We will not seek attorneys’ fees and costs in arbitration unless the arbitrator determines that your claim is frivolous. The activities described in these terms of service involve interstate commerce and the Federal Arbitration Act will govern the interpretation and enforcement of this Arbitration Agreement and any arbitration.

• Arbitration Procedures. The arbitration will be conducted by videoconference if possible, but if the arbitrator determines a hearing should be conducted in person, the location will be mutually agreed upon, in the county where you reside, or as determined by the arbitrator, unless the batch arbitration process applies. The arbitration will be conducted by a sole arbitrator. The arbitrator will be either a retired judge or an attorney licensed to practice law in any U.S. jurisdiction. The arbitrator will have exclusive authority to resolve any Dispute, except that the state or federal courts of Wyoming have the exclusive authority to determine any Dispute regarding (1) enforceability, (2) validity of the class action waiver, or (3) requests for public injunctive relief, as set out below. Any settlement offer amounts will not be disclosed to the arbitrator by either party until after the arbitrator determines the final award, if any. The arbitrator has the authority to grant motions dispositive of all or part of any Dispute.

• Exceptions. This Arbitration Agreement does not require informal dispute resolution or arbitration of the following claims: (1) individual claims brought in small claims court; and (2) injunctive or other equitable relief to stop unauthorized use or abuse of Fruzo or intellectual property infringement or misappropriation.

• Class and Jury Trial Waivers. You and we agree that Disputes must be brought on an individual basis only and must not be brought as a plaintiff or class member in any purported class, consolidated, or representative proceeding. Class arbitrations, class actions, and representative actions are prohibited. Only individual relief is available. The parties shall sever and litigate in court any request for public injunctive relief after completing arbitration for the underlying claim and all other claims. This does not prevent either party from participating in a class-wide settlement. You and we hereby knowingly and irrevocably waive any right to trial by jury in any action, proceeding, or counterclaim.

• Batch Arbitration. If 25 or more claimants represented by the same or similar counsel file demands for arbitration raising substantially similar Disputes within 90 days of each other, then you and we agree that NAM will administer them in batches of up to 50 claimants each (“Batch”), unless there are less than 50 claimants in total or after batching, which will comprise a single Batch. NAM will administer each Batch as a single consolidated arbitration with one arbitrator, one set of arbitration fees, and one hearing held by videoconference or in a location decided by the arbitrator for each Batch. If any part of this section is found to be invalid or unenforceable as to a particular claimant or Batch, it will be severed and arbitrated in individual proceedings.

• Severability. If any part of this Arbitration Agreement is found to be illegal or unenforceable, the remainder will remain in effect, except that if a finding of partial illegality or unenforceability would allow class arbitration, class action, or representative action, this entire dispute resolution section will be unenforceable in its entirety.

Additional Redress Options for EU Users (Digital Services Act)

If you are located in the European Union and we take a content moderation decision that affects you—such as removing your User Content or suspending or terminating your account—you may challenge that decision through our internal complaint-handling process described in our Reporting, Moderation, and Appeals Policy.

In addition, in accordance with the EU Digital Services Act (Regulation (EU) 2022/2065), you may have the right to submit the dispute to an EU-certified out-of-court dispute settlement body and to lodge a complaint with your national Digital Services Coordinator. Information about such bodies and authorities is made available by the European Commission and the relevant Member States. These options are in addition to, and do not limit, any other rights or remedies you may have under applicable law.

Time Limit to File Claims

Apart from proceedings arising from a claim for Indemnification, neither party may initiate adversarial proceedings to resolve any Dispute arising out of these terms of service or access or use of Fruzo more than one year after the date that Dispute arose. If you are located in a jurisdiction where local mandatory laws provide a longer limitation period, those mandatory laws will apply instead of the one-year limitation set out in the foregoing sentence.

Waiver and Severability

No waiver of any provision of these terms of service will be effective unless it is in writing and signed by the party granting the waiver. No failure or delay in exercising any right or remedy under these terms of service will operate as a waiver of that right or remedy. A waiver granted on one occasion will not operate as a waiver on future occasions. If any provision of these terms of service is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, that provision will be eliminated or limited to the minimum extent so that the remaining provisions of these terms of service will continue in full effect.

Entire Agreement

These terms of service constitute the entire understanding between the parties regarding these terms of service or access or use of Fruzo. You acknowledge that because you have not relied on, and will not be relying on, any statements made by us arising out of these terms of service or access or use of Fruzo, you will have no basis for bringing any claim for fraud in connection with any such statements.

Feedback

We encourage you to provide feedback about Fruzo. But we will not treat as confidential any suggestion or idea provided by you, and nothing in these terms of service will restrict our right to use, profit from, disclose, publish, or otherwise exploit any feedback, without payment to you.

Your Comments and Concerns

Fruzo is operated by Lincoln Processing LLC 30 N Gould St Ste 11594 Sheridan, WY 82801.

All notices of copyright infringement claims must be sent to the copyright agent designated in our DMCA Policy in the manner and by the means set out in it.

If you have a complaint about User Content appearing on Fruzo or our content moderation decisions, please refer to our Reporting, Moderation, and Appeals Policy.

Feedback, comments, requests for technical support, and other communications relating to the Fruzo platform should be directed to customersupport@fruzo.com.

California Users and Residents

California residents may also send complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

DSA Single Point of Contact

In accordance with articles 11 and 12 of Regulation (EU) 2022/2065 (the “Digital Services Act” or “DSA”), we have designated dsa@fruzo.com as the single point of contact for:

• Communications with recipients of our services;

• European Union Member State authorities;

• The European Commission; and

• The Board for Digital Services.

Please conduct all communication in English. This email address is exclusively for matters related to the DSA.

Additional Terms for Mobile App Users

If you access Fruzo through a mobile application, you agree to the following additional terms:

• Third-Party App Stores. The availability of our app through the Apple App Store or Google Play Store (each, an “App Provider”) is subject to the App Provider’s own terms. You agree to comply with those terms and acknowledge that these terms of service are between you and Lincoln Processing LLC, not with the App Provider. Lincoln Processing LLC, not the App Provider, is solely responsible for Fruzo and its content.

• Apple App Store Required Terms. To the extent these terms of service provide usage rules for Fruzo that are less restrictive than or otherwise conflict with the App Store Terms of Service, the more restrictive term applies. You acknowledge that:

  • Apple has no obligation to furnish any maintenance or support services for the app.

  • In the event of any failure of the app to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the app (if any). To the extent permitted by applicable law, Apple will have no other warranty obligation.

  • Apple is not responsible for addressing any claims by you or any third party relating to the app or your possession or use of the app, including product liability claims, failure to conform to legal or regulatory requirements, or claims arising under consumer protection or similar legislation.

  • In the event of any third-party claim that the app or your possession and use of the app infringes that third party’s intellectual property rights, Apple will not be responsible for the investigation, defense, settlement, or discharge of that claim.

  • You state that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.

  • You must comply with applicable third-party terms when using the app.

  • Apple and Apple’s subsidiaries are third-party beneficiaries of these terms of service, and upon your acceptance, Apple will have the right (and be deemed to have accepted the right) to enforce these terms of service against you as a third-party beneficiary.

• Google Play Required Terms. You acknowledge that:

  • Google is not responsible for support or other services related to the app;

  • Lincoln Processing LLC is solely responsible for addressing any issues or claims regarding the app, including legal compliance, intellectual property, and consumer protection; and

  • Your use of the app must comply with all applicable Google Play Store terms and policies.